Privacy policy
Last Updated: May 22, 2026
1. Overview
Welcome to Mugs360. We value clear boundaries and transparent business practices. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, engage with our B2B sales team, or utilize our corporate procurement services.
2. Information We Collect & How We Get It
Because we operate a B2B model, the information we process falls into three distinct categories:
- Corporate Client Data: When you request a quote, pay an invoice, or contact our support team, we collect your business contact details (name, corporate email, billing address) and transaction history to manage our working relationship.
- B2B Prospecting Data: Our sales team actively reaches out to corporate procurement professionals. We may process basic professional data (such as your name, job title, and corporate email address) obtained from public business directories, LinkedIn, or B2B networking platforms to introduce our corporate gifting services.
- Employee Fulfillment Data (Curation Credits): When a corporate client uses our Curation Credit program, their individual employees visit our site to securely enter their preferred delivery address. We collect this data (name, home address, size preference) strictly to fulfill the order.
3. How We Use This Information (And How We Don't)
We use your information to fulfill orders, process corporate payments, and maintain our business relationship.
Our Promise to Distributed Teams: If your company utilizes our Curation Credit program, we guarantee that the home addresses and contact information provided by your employees will be used exclusively for shipping their individual mugs. We will never add your employees to our marketing lists or sell their data to third parties.
4. How to Opt-Out of B2B Marketing
If you received a cold outreach email from our sales team and are not interested in our corporate services, you have the absolute right to opt out. Every promotional or outreach email we send contains a clear "Unsubscribe" link at the bottom. You can also email us directly at support@mugs360.store with the subject "Opt-Out," and we will promptly remove your professional contact details from our prospecting systems.
5. How We Share Information
We do not sell your personal or corporate data. We only share information with trusted third parties necessary to run our business, such as:
- Shipping Carriers: (e.g., USPS, Canada Post) to deliver your orders.
- Payment Processors: To securely handle your invoice payments (we do not store your full credit card numbers on our servers).
- Our Platform Partner (Shopify): Our store is hosted by Shopify. Information you submit to our website is transmitted to and processed by Shopify to run this platform, securely process transactions, and provide analytics. Shopify may process this data in countries outside of where you reside. To understand exactly how Shopify handles data across its network, please review the [Shopify Consumer Privacy Policy].
6. Cookies and Tracking
Like most modern websites, our Shopify-hosted store uses cookies to remember your corporate portal login, keep track of your checkout process, and help us analyze basic website traffic. You can adjust your browser settings to decline cookies, though this may prevent certain parts of our procurement portal from functioning correctly.
7. Data Security and Retention
We retain corporate transaction records for tax and legal compliance. We retain employee fulfillment data (from the Curation Credit program) only as long as necessary to ensure successful delivery and handle any immediate transit damage claims. While no digital system is 100% impenetrable, we and our partners at Shopify utilize industry-standard encryption and security protocols to protect your data.
8. Your Rights
Depending on where you reside, you have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data. To exercise any of these rights, please contact our support team.
Contact Us
If you have any questions about how we handle your data, or if you need to update your corporate account details, please reach out to us:
- Email: support@mugs360.store