Shipping policy

1. Shipping Destinations & Timelines

We proudly ship our premium glossy vessels exclusively across the United States and Canada. By utilizing a network of dynamic regional fulfillment hubs, we ensure efficient, localized delivery.

  • Production Time: Because every vessel is custom-manufactured on demand, please allow 2 to 5 business days for production and packaging.
  • Transit Time: Standard shipping typically takes 5 to 10 business days, depending on the destination.
  • Note on Deadlines: While we work hard to dispatch your orders quickly, delivery windows are estimates provided by the carriers, not guarantees. We cannot be held financially liable for indirect costs (such as missed corporate event deadlines) caused by carrier delays.

2. The Choice Program: Zero Admin Friction

For distributed corporate teams, we offer the Choice Program. This bulk-prepayment system allows you to gift custom vessels to your team without managing HR spreadsheets, assuming internal data liabilities, or dealing with bounced shipments due to tax addresses that don't match an employee's actual delivery preference.

How It Works:

  • You Buy in Bulk: You request a quote for your volume tier (minimum 100 units). We send a master invoice covering the discounted unit price, plus a flat $7.00 shipping and fulfillment fee per address.
  • We Issue Access Codes: Once your initial 50% upfront payment is received, we generate a single digital redemption code for your company.
  • Employees Choose & Checkout: You distribute the code to your team. Employees visit our store, browse our 360 unique designs, select their personality-aligned vessel, and enter their own preferred delivery address. At checkout, applying your corporate code drops their total to $0.00.
  • We Handle Fulfillment: We manufacture the item on demand and ship it directly to their doorstep or preferred pick-up point.
  • 90-Day Expiration: To protect against inflated supply chain costs, all Choice Credits must be redeemed by your recipients within 90 days of purchase. Credits unredeemed after this window will expire.
  • The Choice Credit Transit Guarantee: If a postal carrier breaks an employee's mug in transit, we will replace it entirely at our expense.

3. Tracking & Final Delivery

As soon as an individual order is handed to the carrier, an automated shipping confirmation email with a tracking link is generated (please allow 24 hours for the carrier's initial scan to update). Depending on the carrier's standard routes, packages may be delivered to a doorstep, a secure community parcel locker, or held at a local post office for pickup.

4. Delivery Security & Risk of Loss

  • Incorrect Addresses: We cannot be held responsible for packages that fail to deliver due to an incorrect or incomplete shipping address entered by the employee at checkout. If a package is returned to us for this reason, your company or the recipient will be responsible for any re-shipping costs.
  • Marked as "Delivered": Once the carrier’s official tracking link confirms that a package was successfully delivered to the provided address, Mugs360's physical responsibility for the package ends. We are not liable for subsequent theft, loss, or misplacement from employee porches, lobbies, or corporate mailrooms.

Contact Us

If your team has any questions regarding an active shipment or needs to report a transit issue, please reach out to:

  • General Support: support@mugs360.store
  • B2B & Corporate Sales: corporate@mugs360.net